Organiza tus conversaciones por equipo o marca, y elige entre modo chat y modo ticket.
Una bandeja (inbox) es donde caen las conversaciones de uno o varios canales. Son la forma de organizar el trabajo: puedes tener una sola o varias, según cómo esté armado tu equipo.
Conversación en vivo, como la de mensajería. Aparece en la bandeja de entrada y cuenta como conversación.
Ticket
Pensado para casos tipo mesa de ayuda: se trabaja como tickets, con seguimiento más formal. Solo disponible para email.
El modo ticket solo está disponible para bandejas de email. Los canales de mensajería en vivo (WhatsApp, Instagram, Messenger, Telegram, chat web) van siempre en modo chat: son conversaciones en tiempo real, no casos de mesa de ayuda. Una bandeja de email sí puede ir en modo chat o ticket, según lo que necesites.
Puedes limitar qué miembros del equipo tienen acceso a cada bandeja, para que cada equipo vea solo lo suyo. El reparto de conversaciones respeta esos accesos.
Las bandejas se gestionan en Ajustes → Bandejas. Ver Ajustes.
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