Articles
- Organize them in categories.
- Each article has an audience:
- Public: visible in the portal and used by the portal AI.
- Internal: only for your team and the agents’ AI; never shown in the portal.
- Attach files (PDF, Word, Excel, images… up to 25 MB) shown at the bottom.
- Set the SEO title and meta description.
Portal analytics
In Portal analytics you see:- Searches with no results: what customers look for and don’t find. It’s your list of articles to write.
- Top searches and most viewed articles.
- Articles to review, based on reader ratings.