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On Telegram you serve customers through a bot: your customers message the bot and the conversations arrive in your inbox.

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Before you start

  • A Telegram account to create the bot.
  • The bot’s token (provided by Telegram’s official assistant, @BotFather).

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Steps

1

Create the bot in Telegram

In Telegram, open @BotFather, create a new bot and copy the token it gives you.
2

Connect it in ApyConnect

In Channels, choose Telegram and paste the bot token.
3

Assign an inbox

In Channels, use Assign inbox to route its conversations to the inbox you choose.
Share your bot’s link (t.me/tu_bot) with your customers so they can start messaging you.