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With the email channel, the emails your customers send you become conversations (or tickets) inside ApyConnect, and your replies reach them as a normal email.

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Steps

1

Enable the email channel

In Channels, go to Email. ApyConnect gives you an address ready to receive emails.
2

(Optional) Use your own domain

If you want to receive at an address with your domain (for example, soporte@tumarca.com), follow the instructions to add the DNS records indicated. See Customer portal for related custom domains.
3

Assign an inbox

Use Assign inbox to route the emails to the inbox you choose. For support, a ticket mode inbox is usually best. See Inboxes.

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Addresses per inbox

You can route different addresses to different inboxes —for example, ventas@ to the Sales inbox and soporte@ to the Support one— so each team receives its own.
An incoming email in a ticket inbox opens a ticket; in a chat inbox, it comes in as a normal conversation. See Tickets.