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The customer portal is a public, branded space where your customers can help themselves and follow up on their cases.

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What it includes

Help center

Publish articles and frequently asked questions so your customers find answers without writing to you.

Customer tickets

Your customers can open a case and track its status from the portal.

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With your brand

The portal is customized with your logo and colors, and it can live on your own domain, so it feels like part of your site.
The help center also gives context to the AI: a good article helps your AI agents respond better.

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Where it’s configured

The portal, its articles, and its appearance are managed from Settings → Portal. See Settings.