Quick replies
They’re saved messages you reuse with a shortcut, instead of typing the same thing over and over —greetings, instructions, frequent details—. When replying, you insert the one you need and send it (or adjust it first).Macros
A macro groups several actions into a single click. For example, a macro can at once send a message, tag the contact, and change the conversation’s status. Ideal for repetitive processes.Quick replies
A reusable message.
Macros
Several actions chained in one step.
They’re configured in Settings. You use them from the reply box in the inbox.