Discord is an add-on channel, like Telegram, Messenger and Instagram: turn it on with the “+1 additional channel” add-on in Settings → Plans.
What you need
A Discord server where you’re an administrator. Connecting takes about 5 minutes.Connect
1
Create the bot
In the Discord developer portal, create an application with its bot.
2
Enable the intent and invite it
Enable the MESSAGE CONTENT intent and invite the bot to your server.
3
Paste the token
In Bot → Token copy the token and paste it in Channels → Connect Discord.
4
Test
Send the bot a direct message: it should land in the inbox.
Server tickets
To post the ticket button, type/setup in a channel of your server (as an administrator). Each ticket opens a private thread that arrives in the inbox as a conversation.