Mia, your assistant - ApyConnect

Mia is ApyConnect’s artificial intelligence assistant. She’s here to help you, the agent, work faster and better —not to replace you.

What Mia does

From the reply box, ask her for a draft based on the conversation. You review it, adjust it, and send it.

Catch up on a long thread in seconds.

About your workspace: channels, contacts, how to do something.

She can help you create new things when you ask.

Speaks your language: she replies in the language you write to her, and drafts to the customer in the customer’s language.
You’re in control: Mia proposes; you decide. A draft is never sent on its own: you always review it first.
Careful by design: she doesn’t delete or change things without your permission, and if she can’t do something, she tells you clearly instead of making it up.
Respects your permissions: she can only do what your role is allowed to do.

You’ll find Mia as an assistant inside the reply box and as a chat to ask her whatever you need.

That’s the job of an AI agent: set it up to handle an inbox by itself. See AI agents.