The home dashboard
When you log in, Home gives you a quick view of your operation’s status: how conversation volume is going, service times and recent activity. It’s your starting point to know where to focus.How to get around
Side menu
On the left you have every section: inbox, contacts, campaigns, analytics and more.
Search
Quickly find a conversation, a contact or a setting from the search bar.
Status (top)
In the top bar you switch your availability (On Queue / Off Queue) and your presence status.
Notifications
They alert you to assignments, mentions and important notices.