One customer, all their channels
If the same person messages you on WhatsApp today and on Instagram tomorrow, they’re not two strangers: they’re a single contact with their two channels unified. That way you see the full conversation in one place, no matter where it came from.Each inbox shows threads by contact: you recognize the customer even when they switch channels, but each channel keeps its own conversation.
Merge duplicates
Sometimes the same customer ends up as two contacts (for example, they first came in by phone and later by email). ApyConnect suggests possible duplicates and you can merge them into one, choosing which one stays as the primary. The history is preserved.What you store for each contact
Details and channels
Name, phone, email and their identities on each channel.
Tags
Classify contacts (for example, “VIP”, “Prospect”) to filter them.
Custom fields
Add the information your business needs to store.
Notes
Internal context about the contact, visible only to your team.
Next
Companies, deals and tasks
Organize your business relationship beyond the contact.