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If you just joined a team in ApyConnect, this guide takes you from zero to your first resolved conversation.
1

Sign in and set up your account

Sign in with the invitation you received. In your profile, choose your language and theme (light or dark) to work comfortably. See Your profile and preferences.
2

Go On Queue

In the top bar, switch your status to On Queue. From there you start receiving conversations. See Receiving and accepting conversations.
3

Accept your first conversation

When an offer “rings” for you, accept it. The conversation opens in your inbox with the contact’s history alongside it.
4

Reply with the chat tools

Write, attach files, use quick replies, or ask Mia for a draft. If you need a coworker’s help, leave an internal note and @mention them. See Chat tools.
5

Close when you're done

Once resolved, close the conversation and, if your team requires it, choose the wrap-up code. Ready for the next one.

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First-day best practices

Respond fast

The first reply is what the customer notices most. A timely “I’m on it” goes a long way.

Use notes

Leave context for your team; never write internal information in the message to the customer.

Mark 'waiting for reply'

That way you distinguish what’s waiting on you from what’s waiting on the customer.

Go Off Queue on breaks

During breaks or meetings, leave the queue so you don’t leave conversations unattended.
Stopped receiving conversations by accident? It’s usually because you ended up Off Queue (by letting an offer expire or through inactivity). Go On Queue again. See Troubleshooting.