Analytics and reports

Everything that happens in your inboxes and queues is measured, so you make decisions with data and not by guesswork.

What you can see

How many come in and are closed, by channel and by period.

How long your team takes to respond for the first time and to resolve.

The rating your customers leave after being helped.

How well you meet the service times you set for yourself.

Conversations handled, times, and satisfaction for each person.

Load, wait, and service for each queue.

You can export reports to CSV to analyze them on your own or share them.

Reports are built from real activity: every status, reply, and closure is recorded, so the numbers are faithful and consistent.