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Versioning

The API is versioned in the path (/v1). We add fields and endpoints without bumping the version; these are backward-compatible and safe to receive. We treat the following as non-breaking, so your integration should tolerate them:
  • New fields on existing responses.
  • New endpoints, new optional request parameters.
  • New object types, new enum values, new webhook event types.

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Deprecation policy

When we need to retire an endpoint or field, the API keeps serving it and warns you first via standard RFC 8594 headers, so nothing breaks silently: Watch for these headers in your integration’s logs and migrate before the Sunset date.

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Recent changes

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Custom objects
  • Custom objects — GET /v1/objects lists the objects your workspace defined and GET /v1/objects/{key} returns one object’s schema (properties, stages, associations).
  • Records — list (GET /v1/objects/{key}/records, cursor pagination, q, stage, owner_id and property filters such as filter[premium][gte]=100&filter[line][in]=auto,life), create, get, update and delete records. POST /v1/objects/{key}/records/upsert creates or updates by a unique property (id_property).
  • Links and notes — relate a record to contacts, companies, deals, tickets or other records (/records/{id}/links) and add notes (/records/{id}/notes). ?expand=links embeds them.
  • Webhooks — new events record.created, record.updated (with the changed keys), record.stage_changed (with from and to) and record.deleted.
  • Scopes — objects:read and objects:write.
  • Objects provided by a marketplace integration have integration_id; their records, stages and managed properties are written by the integration, so those writes return 403 managed_object.
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Async jobs, messaging extensions, best practices
  • Async jobs — POST /v1/contacts/bulk, POST /v1/contacts/import, and POST /v1/analytics/export now return 202 with a job you poll at GET /v1/jobs/{id}.
  • Messaging extensions — POST /v1/messages accepts a raw recipient via to.identifier (resolves or creates the contact) and new content types on WhatsApp: interactive, location, contacts, and reaction.
  • Idempotency — send an Idempotency-Key header on writes to make retries safe.
  • Expand — ?expand=contact (and expand=company on deals) embeds related resources.
  • Observability — inspect usage at GET /v1/usage and the write audit trail at GET /v1/audit-logs.
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Public API v1
  • Initial release: contacts, conversations, messages, channels, inboxes, campaigns, analytics, webhooks, and the CRM resources (deals, tasks, companies, tickets, notes, segments, macros).