Connecting a channel is clearer
Connecting a channel now creates only the channel: you decide which inbox it enters. Until you assign one, its messages are held (with a visible notice), so nothing gets lost or ends up where it shouldn’t. See Channels.More and better metrics
Analytics adds indicators for agent and queue occupancy and more consistent reports of times and satisfaction. See Metrics glossary.Mia, your assistant, better than ever
Mia drafts replies in the customer’s language, respects your permissions and never changes things without your approval. See Mia.Have an idea or found something to improve? Tell us from the app.