> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apyconnect.io/llms.txt
> Use this file to discover all available pages before exploring further.

# AI agents

> Put an AI to reply on its own in an inbox, with your business's knowledge.

An **AI agent** is an assistant that handles conversations **on its own**: it answers frequently asked questions, guides the customer, and resolves what it can, without a human having to be on every message.

## How it's set up

<Steps>
  <Step title="Create the agent">
    In **Automation → Agents**, define its personality, its tone, and the instructions for what it should (and shouldn't) do.
  </Step>

  <Step title="Give it knowledge">
    Add your business's information and the **resources** it can share with the customer (for example, a guide or a link).
  </Step>

  <Step title="Test it">
    Use the testing space to chat with the agent and fine-tune its replies before putting it into production.
  </Step>

  <Step title="Activate it in an inbox">
    Assign the agent to an inbox so it handles its conversations automatically.
  </Step>
</Steps>

## AI and people, together

The agent handles things first; when a case needs it, the conversation is passed to a person on your team. That way you combine the speed of AI with human judgment.

<Note>
  AI agents use your own AI provider key, so you control their usage and their cost.
</Note>