> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apyconnect.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Supervise the operation live

> For team leads: watch the queues in real time and act in time.

If you lead a team, ApyConnect gives you a **live** view of how the operation is going, so you can spot problems before they turn into upset customers.

## What you see in real time

<CardGroup cols={2}>
  <Card title="Queue status" icon="list-ol">
    How many conversations are waiting and how long they've been waiting.
  </Card>

  <Card title="Available agents" icon="user-group">
    Who is On Queue, who is Off Queue, and each one's load.
  </Card>
</CardGroup>

## When to act

* **The wait is piling up** → check how many agents are On Queue; ask someone to join the queue or take a conversation yourself.
* **An overloaded agent** → consider transferring one of their conversations to another person or queue. See [Routing](/en/guias/enrutamiento).
* **Few available at peak hour** → adjust the shifts for next time. See [Schedules & shifts](/en/analisis/horarios).

## From the immediate to the historical

The live view tells you what's happening **now**; the [reports](/en/analisis/reportes) tell you how you're doing over time. Use them together: react in the moment and fix the root cause with the data.

<Tip>
  Watch two simple signals: **how long** conversations wait in the queue and **how many agents** are available. If the first goes up and the second goes down, it's time to act.
</Tip>