> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apyconnect.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Your first day as an agent

> Everything you need to start handling conversations well from minute one.

If you just joined a team in ApyConnect, this guide takes you from zero to your first resolved conversation.

<Steps>
  <Step title="Sign in and set up your account">
    Sign in with the invitation you received. In your profile, choose your **language** and **theme** (light or dark) to work comfortably. See [Your profile and preferences](/en/cuenta/perfil).
  </Step>

  <Step title="Go On Queue">
    In the top bar, switch your status to **On Queue**. From there you start receiving conversations. See [Receiving and accepting conversations](/en/guias/aceptar-conversaciones).
  </Step>

  <Step title="Accept your first conversation">
    When an offer "rings" for you, accept it. The conversation opens in your inbox with the contact's history alongside it.
  </Step>

  <Step title="Reply with the chat tools">
    Write, attach files, use quick replies, or ask **Mia** for a draft. If you need a coworker's help, leave an **internal note** and @mention them. See [Chat tools](/en/guias/herramientas-del-chat).
  </Step>

  <Step title="Close when you're done">
    Once resolved, close the conversation and, if your team requires it, choose the **wrap-up code**. Ready for the next one.
  </Step>
</Steps>

## First-day best practices

<CardGroup cols={2}>
  <Card title="Respond fast" icon="bolt">
    The first reply is what the customer notices most. A timely "I'm on it" goes a long way.
  </Card>

  <Card title="Use notes" icon="note-sticky">
    Leave context for your team; never write internal information in the message to the customer.
  </Card>

  <Card title="Mark 'waiting for reply'" icon="hourglass-half">
    That way you distinguish what's waiting on you from what's waiting on the customer.
  </Card>

  <Card title="Go Off Queue on breaks" icon="mug-hot">
    During breaks or meetings, leave the queue so you don't leave conversations unattended.
  </Card>
</CardGroup>

<Note>
  Stopped receiving conversations by accident? It's usually because you ended up **Off Queue** (by letting an offer expire or through inactivity). Go On Queue again. See [Troubleshooting](/en/guias/solucion-problemas).
</Note>