> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apyconnect.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer portal

> A public help center and a ticket space for your customers, with your brand.

The **customer portal** is a public, branded space where your customers can help themselves and follow up on their cases.

## What it includes

<CardGroup cols={2}>
  <Card title="Help center" icon="book-open">
    Publish articles and frequently asked questions so your customers find answers without writing to you.
  </Card>

  <Card title="Customer tickets" icon="ticket">
    Your customers can open a case and track its status from the portal.
  </Card>
</CardGroup>

## With your brand

The portal is customized with your logo and colors, and it can live on your **own domain**, so it feels like part of your site.

<Note>
  The help center also gives context to the AI: a good article helps your AI agents respond better.
</Note>

## Where it's configured

The portal, its articles, and its appearance are managed from **Settings → Portal**. See [Settings](/en/cuenta/ajustes).