> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apyconnect.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Help center

> Public articles and categories for your portal, and what your customers search for and don't find.

The **help center** lives in **Settings → Portal → Help center**. Its articles show in the [customer portal](https://docs.apyconnect.io/en/cuenta/portal.md) and feed the AI's answers.

## Articles

* Organize them in **categories**.
* Each article has an **audience**:
  * **Public**: visible in the portal and used by the portal AI.
  * **Internal**: only for your team and the agents' AI; never shown in the portal.
* Attach files (PDF, Word, Excel, images… up to 25 MB) shown at the bottom.
* Set the **SEO title** and **meta description**.

## Portal analytics

In **Portal analytics** you see:

* **Searches with no results**: what customers look for and don't find. It's your list of articles to write.
* **Top searches** and **most viewed articles**.
* **Articles to review**, based on reader ratings.


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