> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apyconnect.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Settings

> Where to configure each part of ApyConnect.

In **Settings** lives all the configuration of your workspace. Here's a map of what's adjusted and where.

## Service

<CardGroup cols={2}>
  <Card title="Inboxes" icon="inbox">
    Create and organize your inboxes and their mode (chat or ticket). See [Inboxes](/en/canales/bandejas).
  </Card>

  <Card title="Queues" icon="list-ol">
    Define how conversations are distributed. See [Routing](/en/guias/enrutamiento).
  </Card>

  <Card title="SLA" icon="gauge-high">
    Service time agreements and their alerts.
  </Card>

  <Card title="Business hours" icon="clock">
    Your operating hours.
  </Card>

  <Card title="Priorities" icon="flag">
    Urgency levels for conversations and tickets.
  </Card>

  <Card title="Ticket types and statuses" icon="ticket">
    Classify and track your cases. See [Tickets](/en/crm/tickets).
  </Card>
</CardGroup>

## Team

<CardGroup cols={2}>
  <Card title="Members and roles" icon="user-group">
    Invite people and define permissions. See [Team and roles](/en/analisis/equipo).
  </Card>

  <Card title="Teams and skills" icon="star">
    Group people and tag skills for distribution.
  </Card>

  <Card title="Capacities" icon="gauge">
    How many conversations each agent handles at a time.
  </Card>

  <Card title="Shifts" icon="calendar-days">
    Plan schedules. See [Schedules and shifts](/en/analisis/horarios).
  </Card>
</CardGroup>

## Content

<CardGroup cols={2}>
  <Card title="Tags and fields" icon="tags">
    Classify contacts and store your own data.
  </Card>

  <Card title="Quick replies and macros" icon="bolt">
    Ready-to-reuse messages and actions.
  </Card>

  <Card title="Wrap-up codes" icon="clipboard-check">
    The wrap-up options when closing a conversation.
  </Card>

  <Card title="Portal" icon="globe">
    Your help center and its appearance. See [Customer portal](/en/cuenta/portal).
  </Card>
</CardGroup>

## Account

<CardGroup cols={2}>
  <Card title="Billing and plans" icon="credit-card">
    Your plan and your balance. See [Plans & billing](/en/cuenta/facturacion).
  </Card>

  <Card title="General" icon="gear">
    Your workspace details and its branding.
  </Card>
</CardGroup>