> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apyconnect.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Web chat

> Add a live chat to your site or store.

**Web chat** is a widget you place on your site so your visitors can message you in the moment. Its conversations arrive in your inbox like those of any other channel.

## Steps

<Steps>
  <Step title="Create the widget">
    In **Channels**, choose **Web chat** and create a new widget.
  </Step>

  <Step title="Customize it">
    Adjust its color, greeting and text so it matches your brand.
  </Step>

  <Step title="Install it on your site">
    Copy the **code** ApyConnect gives you and paste it into your site (before the closing `</body>` tag). If you use a page builder or store, paste it into the code or scripts section.
  </Step>

  <Step title="Assign an inbox">
    Use **Assign inbox** to route the chat's conversations to the inbox you choose.
  </Step>
</Steps>

<Tip>
  You can ask for the visitor's email when the chat starts, to recognize them and follow up even if they close the page.
</Tip>