> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apyconnect.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Email

> Turn your customers' emails into conversations or tickets.

With the **email** channel, the emails your customers send you become conversations (or tickets) inside ApyConnect, and your replies reach them as a normal email.

## Steps

<Steps>
  <Step title="Enable the email channel">
    In **Channels**, go to **Email**. ApyConnect gives you an address ready to receive emails.
  </Step>

  <Step title="(Optional) Use your own domain">
    If you want to receive at an address with your domain (for example, `soporte@tumarca.com`), follow the instructions to add the **DNS records** indicated. See [Customer portal](/en/cuenta/portal) for related custom domains.
  </Step>

  <Step title="Assign an inbox">
    Use **Assign inbox** to route the emails to the inbox you choose. For support, a **ticket mode** inbox is usually best. See [Inboxes](/en/canales/bandejas).
  </Step>
</Steps>

## Addresses per inbox

You can route different addresses to different inboxes —for example, `ventas@` to the Sales inbox and `soporte@` to the Support one— so each team receives its own.

<Note>
  An incoming email in a **ticket** inbox opens a ticket; in a **chat** inbox, it comes in as a normal conversation. See [Tickets](/en/crm/tickets).
</Note>