> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apyconnect.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics and reports

> Measure your service: volume, times, satisfaction, and team performance.

Everything that happens in your inboxes and queues is measured, so you make decisions with data and not by guesswork.

## What you can see

<CardGroup cols={2}>
  <Card title="Conversations" icon="comments">
    How many come in and are closed, by channel and by period.
  </Card>

  <Card title="Response times" icon="clock">
    How long your team takes to respond for the first time and to resolve.
  </Card>

  <Card title="Satisfaction (CSAT)" icon="face-smile">
    The rating your customers leave after being helped.
  </Card>

  <Card title="SLA compliance" icon="gauge-high">
    How well you meet the service times you set for yourself.
  </Card>

  <Card title="Performance by agent" icon="user">
    Conversations handled, times, and satisfaction for each person.
  </Card>

  <Card title="Performance by queue" icon="list-ol">
    Load, wait, and service for each queue.
  </Card>
</CardGroup>

## Export

You can **export** reports to CSV to analyze them on your own or share them.

<Note>
  Reports are built from real activity: every status, reply, and closure is recorded, so the numbers are faithful and consistent.
</Note>