> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apyconnect.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Team and roles

> Invite your people and decide what each one can do.

Working together is the heart of ApyConnect. Here you manage your team and their permissions.

## Invite members

In **Settings → Members**, invite your teammates by email. When they accept, they join your workspace with the role you assign them.

## Roles and permissions

A **role** defines what a person can do: handle conversations, view reports, configure channels, manage the team, etc. You can use the roles ApyConnect provides or create your own, adjusting permission by permission.

<CardGroup cols={2}>
  <Card title="Teams" icon="user-group">
    Group people (for example, "Support" and "Sales") to organize the work and the distribution.
  </Card>

  <Card title="Skills" icon="star">
    Tag skills (languages, specialties) to route each conversation to whoever can best handle it.
  </Card>
</CardGroup>

<Note>
  The workspace owner always keeps full control; the rest of the roles are configurable.
</Note>