> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apyconnect.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Presence statuses

> Define the statuses your team uses to indicate what they're doing.

**Presence statuses** are how each agent indicates their availability: whether they're on duty, on a break, in a meeting, at lunch, etc.

## What they're for

* **Team clarity**: everyone sees who is available and who isn't.
* **Routing**: conversations are only offered to whoever is ready to receive them. See [Routing](/en/guias/enrutamiento).
* **Reports**: time in each status feeds the occupancy and adherence metrics. See [Reports](/en/analisis/reportes).

## Customize them

Beyond the basic statuses, you can create your own (for example, "Training" or "Internal tasks") to reflect how your team works.

<Note>
  They're configured in **Settings → Presence statuses**. Each agent changes their own from the top bar.
</Note>