> ## Documentation Index
> Fetch the complete documentation index at: https://docs.apyconnect.io/llms.txt
> Use this file to discover all available pages before exploring further.

# What is ApyConnect

> The omnichannel customer support platform: all your channels in a single inbox, with your team and your AI.

ApyConnect brings all your customer conversations —WhatsApp, Instagram, Facebook Messenger, Telegram, email and web chat— into **a single shared inbox**, so your team responds fast, organized and without missing any message.

Around that inbox you have a CRM to know every contact, campaigns to write to many at once, reports to measure your service and an AI assistant (**Mia**) that helps you along the way.

<CardGroup cols={2}>
  <Card title="Getting started" icon="rocket" href="/en/guias/primeros-pasos">
    Create your workspace, connect a channel and invite your team in minutes.
  </Card>

  <Card title="How it all connects" icon="diagram-project" href="/en/guias/conceptos">
    Channels, inboxes, queues and agents: the model on one page.
  </Card>

  <Card title="Working conversations" icon="inbox" href="/en/guias/inbox">
    Receive, handle, respond and close from the inbox.
  </Card>

  <Card title="Contacts (CRM)" icon="users" href="/en/crm/contactos">
    One profile per customer, with all their channels unified.
  </Card>
</CardGroup>

## Who it's for

Support, sales and service teams that talk to their customers through messaging and want to do it from a single place, in an organized way and with many hands.

## What you'll find

<CardGroup cols={3}>
  <Card title="Channels" icon="comment" href="/en/canales/canales">
    Connect WhatsApp, Instagram, Messenger, Telegram, email and web chat.
  </Card>

  <Card title="Campaigns" icon="megaphone" href="/en/guias/campanas">
    Bulk sends via WhatsApp templates to contact lists.
  </Card>

  <Card title="Artificial intelligence" icon="sparkles" href="/en/ia/mia">
    Mia assists you, and you can set AI agents to respond on their own.
  </Card>

  <Card title="Analytics" icon="chart-line" href="/en/analisis/reportes">
    Measure volume, response times, satisfaction and performance.
  </Card>

  <Card title="Team and roles" icon="user-group" href="/en/analisis/equipo">
    Invite teammates and decide what each person can do.
  </Card>

  <Card title="Customer portal" icon="globe" href="/en/cuenta/portal">
    A public help center and tickets for your customers.
  </Card>
</CardGroup>

<Note>
  New here? Start with [Getting started](/en/guias/primeros-pasos) and then read [How it all connects](/en/guias/conceptos) to understand the model in five minutes.
</Note>